At Paw Petners, we want your order to arrive safely and on time — wherever you are in the world. Here's everything you need to know about our shipping process.
Order Processing
All orders are processed within 5 business days (Monday-Friday, excluding public holidays). You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Destinations
We proudly ship worldwide. If you don't see your country at checkout, please contact us at [email] and we'll do our best to accommodate you.
Customs, Duties & Taxes
For international orders outside Germany, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are not included in your order total and are the responsibility of the customer. Customs policies vary by country — we recommend checking with your local customs office for more information.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can also track your order anytime using the link in your shipping confirmation.
Delays
While we work hard to get your order to you as quickly as possible, occasional delays can happen due to customs, weather, or high shipping volume — especially during holiday seasons. We appreciate your patience and will keep you updated if any delays affect your order.
Lost or Damaged Packages
If your package arrives damaged or doesn't arrive within the estimated delivery window, please contact us at [support@pawpetners.com] with your order number, and we'll help resolve it as quickly as possible.