Return & Refund Policy

At Paw Petners, we want you and your dog to love your new bed. If something isn't right, we're here to help — no matter where you're ordering from.

30-Day Comfort Guarantee

You have 30 days from the date of delivery to request a return or exchange. If your dog isn't loving their new bed, or it's simply not the right fit, we'll make it right.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused, unwashed, and in its original condition
In the original packaging
Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, we're unable to accept returns on beds that have visible signs of use, staining, or odor.

How to Start a Return

Email us at [support@pawpetners.com] with your order number and reason for return
Our team will confirm eligibility and send you return instructions
Pack the item securely in its original packaging
Ship it back to the address provided in our confirmation email

International Returns

We ship and accept returns worldwide. Please note:

Return shipping costs for international orders are the customer's responsibility, unless the item arrived damaged or defective
Delivery times for return processing may vary depending on your location
Any customs duties or import taxes paid at delivery are non-refundable

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds are processed within 5-7 business days to your original payment method
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
Shipping fees (original outbound shipping) are non-refundable, except in cases of damaged or defective items

Damaged or Defective Items

If your bed arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or full refund — no return shipping cost to you.

Exchanges

Need a different size instead of a refund? Let us know in your return request and we'll arrange an exchange once your original item is received (subject to stock availability).